At Silk Road Caravan Tours, we are dedicated to providing you with exceptional travel experiences along the historic Silk Road. To ensure a seamless journey, please review the following booking conditions carefully.

1. Reservations and Payments

• Deposit: A deposit equal to 30% of the total tour cost is required at the time of booking to secure your reservation.
• Final Payment: The remaining balance is due 30 days before the departure date. For bookings made within 30 days of departure, full payment is required at the time of booking.

2. Cancellations and Refunds

• Cancellation by Traveler:
  • More than 30 days before departure: Full refund minus a 10% administrative fee.
  • 15-30 days before departure: 50% refund of the total tour cost.
  • Less than 15 days before departure: No refund.
• Cancellation by Silk Road Caravan Tours: In the unlikely event that we must cancel a tour, a full refund will be provided, or an alternative tour of equal value will be offered.

3. Changes to Bookings

• Amendments by Traveler: Requests for changes must be made in writing. While we will endeavor to accommodate changes, they may be subject to additional costs and availability.
• Amendments by Silk Road Caravan Tours: We reserve the right to make minor alterations to itineraries due to unforeseen circumstances. Significant changes will be communicated promptly, and alternatives will be provided when possible.

4. Liability

Silk Road Caravan Tours acts as an intermediary for various service providers. While we strive to ensure high-quality services, we are not liable for any loss, injury, or damage resulting from acts of third-party providers.

5. Complaints

Any complaints should be communicated to the tour leader or our office as soon as possible to allow for timely resolution. Formal complaints must be submitted in writing within 30 days of tour completion.

By booking with Silk Road Caravan Tours, you acknowledge and agree to these booking conditions. We look forward to guiding you on an unforgettable journey along the Silk Road.

For further information or clarification, please contact us at [email protected].