1. Introduction

Welcome to Silk Road Caravan Tours. By accessing our website and utilizing our services, you agree to comply with and be bound by the following terms and conditions. Please review these terms carefully. If you do not agree with these terms, you should not use our website or services.

2. Definitions

• Company: Refers to Silk Road Caravan Tours, established in 1990 by Amin Ullah Baig, specializing in adventure tourism along the Silk Road.
• Services: Encompasses all travel-related offerings provided by the Company, including tours, safaris, expeditions, treks, documentary trips, and mountain biking.
• User/Client: Any individual or entity accessing our website or utilizing our services.

3. Booking and Payments

• Reservation: To book a tour or service, clients must complete the booking form and provide the required deposit.
• Payment Terms: Full payment must be received prior to the commencement of the tour. Payment methods include bank transfers and other options as specified on our website.
• Pricing: All prices are quoted in USD ($) and are subject to change without prior notice. However, once a booking is confirmed, the price will not change.

4. Cancellation and Refunds

• Client Cancellation: Cancellations must be made in writing. Cancellation charges are as follows:
  • More than 30 days prior to departure: Full refund minus administrative fees.
  • 15-30 days prior to departure: 50% of the total cost.
  • Less than 15 days prior to departure: No refund.
• Company Cancellation: The Company reserves the right to cancel any tour due to unforeseen circumstances. In such cases, clients will receive a full refund or the option to reschedule.

5. Travel Insurance

Clients are strongly advised to obtain comprehensive travel insurance covering trip cancellation, medical emergencies, personal accidents, and other potential risks. The Company is not liable for any costs incurred due to lack of appropriate insurance.

6. Liability

• The Company acts as an independent tour operator and is not liable for any loss, injury, or damage sustained by clients during their travels.
• While we strive to provide accurate information, the Company is not responsible for any errors or omissions on our website.

7. Health and Safety

Clients must ensure they are medically and physically fit for the chosen tour. It is the client’s responsibility to inform the Company of any medical conditions or dietary restrictions.

8. Governing Law

These terms and conditions are governed by the laws of Pakistan. Any disputes arising shall be resolved in the courts of Pakistan.

9. Amendments

The Company reserves the right to amend these terms and conditions at any time. Continued use of our services constitutes acceptance of the updated terms.